Registration

FAQ

q: How can I register?
A: Participants can register online at http://www.trifactor.sg/register. For online registrations, online credit card payment (only VISA or MasterCard) is accepted.
Registration starts on 01 March 2010.

Q: When are the closing dates?
A: TRI-Swim: Sunday, 25 April 2010
 TRI-Bike: Sunday, 06 June 2010
 TRI-Run: Sunday, 27 June 2010
 TRI-athlon: Sunday, 01 August 2010
 No entry will be entertained after these dates.
 However, the Organisers reserve the right to close the registration earlier should participation rate reach maximum capacity before the registration closing dates.

Q: How can I register if I'm under the age of 21?
A: Participants below the age of 21 (as of 31 December 2010) are required to seek parental/guardian consent and fill up the relevant indemnity declaration forms upon online registration or in-person registration. Failing which, the Organisers reserve the right to refuse entry to any participant.

Q: What age category do i belong in?
A: Junior  : Below 16 years old
 Open   : 16 years old to 44 years old 
 Veteran: Above 45 years old
 The categories are based on the age that is effective from 31st December 2010.

Q: How many persons must there be in a team?
A: There must be 3 persons in a team.

Q: How can I do group registration?
A: For groups registrations, please email us at enquiry@trifactor.sg for more details.

Q: What is the registration fee?
A: Please refer to the Events page for the registration fee of each TRI-Factor event.

Q: Is GST included in the registration fee?
A: Yes, 7% GST is included in the registration fee.

Q: What are the age requirements?
A: Please refer to the individual event page.

Q: I am not able to register for my right age category. Why is that so?
A: Age of participant is calculated as on 31 December 2010. Therefore, the race category will be brought forward or backward based on the correct calculation.

Q: Can I add/change participant to my team at a later date?
A: No.

Q: Do I get a refund if I choose not to participate/withdraw after registration?
A: No. Registration fee is strictly nonrefundable once the entry has been confirmed.

Q: Can I transfer my entry to another race or athlete if I choose not to race?
A: No. Entry slots are non-transferable to either another race or another person.

Q: Can I change race categories after registration?
A: You are not allowed to change your race category.

Q: Can I make changes to my personal particulars after registration?
A: Yes. Changes to personal particulars are allowed. However, changes must be made by the respective closing dates.

Q: How will I know if my entry has been accepted?
A: Participants will receive a confirmation slip upon successful registration.
Participants will receive a total of two emails – one from the Organisers and one from PayPal.

Q: Why did I not receive my confirmation slip?
A: Participants could have not received his/her confirmation slip due to:
 1. Registration was not successful and therefore the confirmation slip was not rendered. OR
 2. There was error in their email at the point of registration so the confirmation slip was not sent to the correct account. OR
 3. The email has been treated as Spam and/or blocked by their mail server.

Q: I deleted my race confirmation slip. How can I get another copy?
A: You can log into the registration system with your email and password to request for a new copy

Q: Who is the payment gateway provider?
A: PayPal.

IMPORTANT: All information published on this website is subject to change without notice. Please make regular checks for the latest updates.